Policy summary
- Submitting a request does not itself cancel a booking or guarantee a refund.
- We confirm the airline rule, applicable deductions and estimated refundable amount before processing a voluntary cancellation.
- Approved refunds are normally returned through Razorpay to the original payment method.
- Do not assume that missing a flight automatically cancels later flights in the itinerary on refundable terms.
Cancellation and refund eligibility
Each ticket is issued under a fare rule set by the airline or travel supplier. A fare may be fully refundable, refundable with a penalty, changeable only, eligible for airline credit, or non-refundable. Eligibility can also depend on when the request is received, whether travel has started and whether the passenger was recorded as a no-show.
Where applicable law gives you stronger cancellation or refund rights, those rights take priority over this policy and the supplier's standard conditions. Any cooling-off or risk-free cancellation period applies only when required by law or expressly offered with the selected fare.
How to request a cancellation
- Open Manage booking and enter the exact booking reference and email address.
- Submit a cancellation or refund request with the names of affected passengers and flights.
- Wait for written confirmation of the airline rule, penalties, service fees and estimated refundable amount.
- Confirm the quoted cancellation when confirmation is requested. The booking remains active until cancellation is completed and acknowledged.
Send requests as early as possible. Requests close to departure may not be completed before the airline's no-show deadline. Never send card numbers, CVV codes, UPI PINs, banking passwords or account passwords in a support message.
Airline penalties and FlightNeed fees
The refundable amount may be reduced by an airline cancellation penalty, fare difference, non-refundable taxes or supplier charges permitted by the fare rule. If FlightNeed charges a cancellation-assistance or processing fee, its exact amount and currency must be shown to you before you authorize the service. We do not add an undisclosed deduction after confirmation.
Original booking, convenience or assistance fees may be non-refundable once the related service has been provided, except where applicable law requires otherwise. If a booking cannot be fulfilled after verified payment, FlightNeed will not charge a cancellation-assistance fee for returning the unfulfilled amount.
Refund timing and payment method
After the airline or supplier approves a refund, FlightNeed initiates the eligible amount through Razorpay to the original payment method whenever technically possible. A refund reference and status will be recorded when initiation succeeds.
| Stage | What happens | Timing |
|---|---|---|
| Rule review | We obtain or validate the supplier's cancellation conditions. | Varies by airline and itinerary. |
| Supplier approval | The airline confirms the eligible amount. | May take longer for disrupted, partially used or complex tickets. |
| Refund initiation | FlightNeed submits the approved amount through Razorpay. | We provide the status after successful initiation. |
| Bank posting | Your bank or payment provider credits the original method. | Controlled by the bank or payment network; the estimate supplied with your confirmation applies. |
Bank posting can continue after Razorpay marks a refund as processed. If the original method cannot receive the refund, we will explain the identity and documentation checks required for a lawful alternative. We will not ask you to share payment passwords or authentication codes.
No-shows and missed flights
If you do not travel and do not cancel before the airline's deadline, the airline may mark you as a no-show. This can increase penalties, remove change or refund rights and automatically cancel later segments on the same ticket. Contact us and the operating airline immediately if you may miss a flight.
Some non-refundable tickets may still have refundable government or airport taxes. We will request any amount allowed by the fare rule and applicable law, but supplier restrictions and permitted fees may apply.
Airline cancellation or significant schedule change
If the airline cancels a flight or makes a significant schedule change, the airline and applicable passenger-protection law determine the available rebooking, travel-credit or refund options. FlightNeed will communicate options received from the supplier and assist with the selected remedy.
Do not accept an airline alternative until you understand whether acceptance affects refund eligibility. If you arrange replacement travel yourself before the airline approves reimbursement, the additional cost may not be recoverable.
Partially used tickets and multi-flight itineraries
After any segment has been used, the refund is not calculated by simply subtracting that segment's displayed price. The airline may reprice the travelled portion and refund only the remaining value after applicable deductions. On connected or return itineraries, changing or missing one flight can affect every later segment.
Refunds for only some passengers or segments are subject to the airline's ability to divide the booking and ticket records.
Baggage, seats and other add-ons
Airline baggage, seat, meal and priority-service purchases follow the operating airline's rules. Third-party transfers, hotels, insurance and visa-assistance services follow the terms shown for their supplier. Cancelling a flight does not automatically cancel or refund a separately supplied service.
FlightNeed assistance services may become non-refundable once work has started. Before purchase, checkout must identify the supplier, price, main conditions and whether the service is refundable.
Cancellation-protection plans
Cancellation protection is not an unconditional right to cancel for any reason. Coverage, qualifying events, exclusions, evidence requirements, claim deadlines and maximum benefit are controlled by the specific plan terms shown before purchase. A protection-plan request may require a separate review and does not change the airline ticket's fare rules.
Travel insurance, if offered, is a separate product and should be reviewed using the insurer's policy wording. Assistance with a claim does not guarantee that the insurer or plan provider will approve it.
Track a refund or escalate a delay
Keep the support case ID, booking reference and any refund reference supplied to you. Use Track support for case updates or sign in to your FlightNeed account to review associated requests.
If the stated processing estimate has passed, reply to the same case rather than opening duplicate requests. Include the refund reference and a redacted bank statement only if support specifically requests evidence that the credit has not arrived. Escalations are reviewed against the Razorpay status, supplier response and payment record.
Chargebacks, duplicate charges and payment disputes
Contact FlightNeed promptly if you see a duplicate charge, an amount you do not recognize or a payment for an unfulfilled booking; most of these are resolved faster directly with us than through a bank dispute. A chargeback filed with your card issuer is separate from an airline cancellation request and may pause a parallel refund while the card network investigates. Nothing in this policy limits rights available through your bank, card network or applicable law.
See the full Chargeback Policy for what counts as a valid dispute, what FlightNeed contests, and what happens to your account and open requests while a chargeback is under review.
Policy updates and contact
This policy applies to requests submitted on or after the effective date. The fare conditions accepted with an earlier booking continue to govern that ticket. Material updates will be published with a revised effective date.
For help, use Contact us or call the support number shown on this website.